We hope you love everything from Staincross Apiaries, but if something isn’t quite right, we’re here to help.
Refunds & Exchanges
We offer a full refund or exchange on eligible items.
To qualify for a return:
- Your item must be unused, in its original condition, and returned in the original packaging.
- You must notify us within 14 days of receiving your order that you intend to return it.
- After notification, you have a further 14 days to get the item back to us.
Non-Returnable Items
Certain items can’t be returned, including:
- Items not in their original condition
- Items that are damaged or missing parts for reasons not due to our error
- Any item returned more than 14 days after you notified us
Please note: Sale items are non-refundable.
Partial Refunds
In some cases, only a partial refund may be granted if the item shows signs of use, damage not caused by us, or missing components.
What Happens Next?
Once your return is received and inspected, we’ll send you an email to confirm its arrival and let you know if your refund has been approved.
If approved, your refund will be processed via your original method of payment within 7 days.
Haven’t Received Your Refund Yet?
If your refund hasn’t appeared:
- Double-check your bank account.
- Contact your bank—refunds can take a few days to be officially posted.
- Still no luck? Please get in touch at [your email address].
Exchanges
We’re happy to replace items if they arrive damaged or defective. To request an exchange for the same item, email us at [contact email] and send your item to:
Staincross Apiaries
Coniston Farm
Staincross
Barnsley
S75 5BB
Return Shipping
Customers are responsible for return postage. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted.
If you’re returning a high-value item, we recommend using a tracked service or purchasing insurance, as we can’t guarantee receipt of returned parcels.
Order Cancellations
Changed your mind? No problem. You can cancel your order within 14 days of receiving it.
If you have any questions about returns, refunds, cancellations, or exchanges, don’t hesitate to contact us — we’re here to help.
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Returns, Refunds & Exchanges Policy
At Staincross Apiaries, we take pride in the quality of our products. However, if you need to return an item, please read the following policy carefully.
Eligibility for Returns & Refunds
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 calendar days of receiving it. To be eligible for a return, the following conditions must be met:
- You must notify us in writing (via email) within 14 days of receiving your order that you wish to return the item.
- The item must be returned to us within 14 days of this notification.
- The item must be unused, unopened, and in resalable condition with all original packaging intact.
If these conditions are not met, we reserve the right to refuse the return or deduct an appropriate amount from any refund issued.
Non-Returnable Items
We are unable to accept returns on the following:
- Items not in their original condition or packaging.
- Items that have been opened, used, damaged, or altered.
- Items returned without prior notification or outside the returns window.
- Items returned more than 28 days after delivery (14 days to notify, 14 days to return).
- Sale or discounted items — these are sold as final and non-refundable.
Due to health and safety regulations, edible products (including honey) cannot be returned once opened, unless they are defective.
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved:
- A refund will be processed via your original method of payment within 7 working days.
- Any shipping costs incurred (original or return) will not be refunded, unless the item was faulty or sent in error.
- If the product has diminished in value due to handling beyond what is necessary to establish its nature and characteristics, we reserve the right to reduce the refund amount accordingly.
Exchanges
Exchanges are only offered for items that are faulty or damaged on arrival. If you believe your item is faulty, please contact us immediately with a clear description and photographs of the issue. We may require the item to be returned before an exchange is processed.
Return Shipping Responsibility
Unless the item is faulty or sent in error:
- You are responsible for all return shipping costs.
- You are also responsible for ensuring the item is safely packaged and returned using a trackable method. We are not liable for returns lost or damaged in transit.
Returns should be sent to:
Staincross Apiaries
Coniston Farm
Staincross
Barnsley
S75 5BB
Order Cancellations
You may cancel your order within 14 days of delivery. Cancellations must be made in writing. If the item has already been dispatched, it must be returned in accordance with our returns policy. Refunds will only be processed once the returned goods have been received and inspected.
Delayed or Missing Refunds
If you haven’t received your refund within 10 working days:
- Check your bank account again.
- Contact your card provider or bank, as processing times can vary.
- If the issue remains unresolved, please contact us at [your email address].
Contact Us
For all return, refund, or exchange enquiries, please contact us: Contact
Bee Experiences: Terms and Conditions